The ARCS® system can also be used to either collect or supply data for a practically unlimited amount of applications:

• Application screening / on-line employment applications
• By using the IVR and Web modules together you can collect employment application data via the web while also prompting the applicant to call the IVR system to read a passage.  This can be used to better screen qualified applicants.
  • Industries that can benefit:
    • Market Research interviewer
    • Customer Call Center representative
    • Customer service
    • Any industry where a good phone presence is essential
• Customer Satisfaction
• Collect data from your customers – the system can call or send an e-mail to answer questions about an experience or a phone number or website can be provided either on a card or receipt to provide opinions.
• Find out how your customers view your company and how your employees are performing.
  • Industries that can benefit:
    • Retail sales
    • Food sales
    • Financial call centers
    • Customer call centers
    • Support departments
    • Any industry where there is customer contact
• Remind, instruct or supply data
• Remind customers, alumni or employees of upcoming events or deadlines.
• Provide additional information to potential customers or potential students.
• Supply data to callers looking for specific information or remind them of missing information that is needed
  • Industries that would benefit:
  • Academia – school / college admissions
  • Academia – alumni events
  • Debt collection
  • Any industry where customers would be called or call to request standard data