The ARCS® system can be used as a stand alone IVR or Web recruiting and data collection process. We have also integrated the ARCS system to work with the PRO-T-S dialer created by Marketing Systems Group.

By integrating the two systems you are provided with a flexible solution that will solve some issues that can arise in data collection:

• Multi-mode / mixed-mode data collection – survey data can either be collected via interviewer or a respondent can provide their responses via IVR or Web. The respondent can choose the method of how they would like respond.
• Dialer transfer – the interviewer can qualify the respondent via the screening questions and then transfer the respondent to complete the survey via IVR.  This frees up the interviewer to start another call.
• IVR Transfer – the IVR system can qualify the respondent then send the respondent over to an interviewer working on the particular project.